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Customer Service Representative- Contract to Hire in Indianapolis at Vaco

Date Posted: 2/26/2018

Job Snapshot

Job Description

Our great client located on the South Side of Indianapolis is looking to add to their customer service team

We are looking for a Customer Service Teammate!

The Customer Service Representative is responsible for assisting customers with a variety of inquiries including product recommendations, product sales, and product returns.

** Hours are Saturday & Sunday 9am -4pm and Monday, Tuesday, and Wednesday 9am- 5pm**

Primary Responsibilities:

  • Provides each customer with an extraordinary experience
  • Handles inbound and outbound communication via phone and email in a professional and courteous manner
  • Resolves inquiries, explains product features, provides quotes, processes orders and assists with additional customer needs
  • Rectifies all customer related inquiries, issues and returns with extreme accuracy and efficiency
  • Develops a thorough understanding of product to effectively offer additional accessories and substitute other products when items are back ordered, etc.


To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • 1+ years' experience in customer interfacing role
  • Passion for delivering quality customer service experiences
  • Excellent verbal and written communication skills
  • Strong computer skills including in-depth knowledge of the internet
  • Ability to make decisions to ensure customer satisfaction and knowledge of when to escalate situations to Customer Service Manager
  • Ability to thrive in an entrepreneurial environment
  • Good organizational and time management skills
Ability to work on multiple projects simultaneously and manage tasks in a fast-paced, complex environment

Company offers a fantastic company culture and GREAT benefits.