Customer Service Representative in Poway in Poway at Vaco

Date Posted: 2/1/2021

Job Snapshot

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  • Location:
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  • Experience:
    At least 1 year(s)
  • Date Posted:
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Job Description


Inbound customer service calls assisting clients with questions related to mortgage industry credit reports. NO SALES. You will receive, respond to and process customer telephone inquiries regarding credit reports in a high volume call center. Interacts with internal and external sources, along with staff and management in an effective and supportive manner to maintain a positive working relationship, promoting teamwork and a strong customer service experience.

Primary Responsibilities:

  • Create and foster a great customer service experience.
  • Handle approximately 50+ calls on average daily.
  • Interfaces with customers to resolve related customer service calls/queries/problems.
  • Verifies contacts and account information.
  • Examines customer problems and implements appropriate corrective action to respond to customer requests.
  • Escalates queries/requests for action as appropriate to Supervisor and/or Research for immediate action.
  • Maintains and creates logs, reports, records and files. Investigates, analyzes, coordinates and tracks complex customer issues and problems.
  • Makes proactive efforts to determine accounts requiring close attention, identifies problems and works through to resolution.
  • May interface with other call center customer service representatives to answer questions on process or specialized situations.


  • HS Diploma/GED

Required Experience:

  • 1-2 year experience working in office environment, computer experience, multi-tasking abilities, fast learner. Previous call center experience is a plus.
  • Must be able to type 35 wpm.