Customer Service Representative in Poway in Poway at Vaco

Job Description

Description:

Inbound customer service calls assisting clients with questions related to mortgage industry credit reports. NO SALES. You will receive, respond to and process customer telephone inquiries regarding credit reports in a high volume call center. Interacts with internal and external sources, along with staff and management in an effective and supportive manner to maintain a positive working relationship, promoting teamwork and a strong customer service experience.

Primary Responsibilities:

• Create and foster a great customer service experience.
• Handle approximately 50+ calls on average daily.
• Interfaces with customers to resolve related customer service calls/queries/problems.
• Verifies contacts and account information.
• Examines customer problems and implements appropriate corrective action to respond to customer requests.
• Escalates queries/requests for action as appropriate to Supervisor and/or Research for immediate action.
• Maintains and creates logs, reports, records and files. Investigates, analyzes, coordinates and tracks complex customer issues and problems.
• Makes proactive efforts to determine accounts requiring close attention, identifies problems and works through to resolution.
• May interface with other call center customer service representatives to answer questions on process or specialized situations.

Education:

• HS Diploma/GED

Required Experience:

• 1-2 year experience working in office environment, computer experience, multi-tasking abilities, fast learner. Previous call center experience is a plus.
• Must be able to type 35 wpm.