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Customer Service Representative - Pinellas Park - $15 in Pinellas Park, FL at Vaco

Date Posted: 8/30/2018

Job Snapshot

Job Description

Vaco is currently recruiting for fantastic Customer Service Representatives in the Tampa area!

Qualified candidates will have at least 3 years of experience in a call center setting handling inbound calls.

Job functions:

  • Open and maintain customer accounts by recording account information

  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

  • Maintain financial accounts by processing customer adjustments

  • Recommend potential products or services to management by collecting customer information and analyzing customer needs

  • Prepare product or service reports by collecting and analyzing customer information

  • Contribute to team effort by accomplishing related results as needed

  • Manage large amounts of incoming calls

  • Generate sales leads

  • Identify and assess customers' needs to achieve satisfaction

  • Build sustainable relationships of trust through open and interactive communication

  • Provide accurate, valid and complete information by using the right methods/tools

  • Meet personal/team sales targets and call handling quotas

  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure
    resolution

  • Keep records of customer interactions, process customer accounts and file documents

  • Follow communication procedures, guidelines and policies

  • Go the extra mile to engage customers

  • Resolve customer complaints via phone, email, mail or social media

  • Use telephones to reach out to customers and verify account information

  • Greet customers warmly and ascertain problem or reason for calling

  • Cancel or upgrade accounts

  • Assist with placement of orders, refunds, or exchanges

  • Advise on company information

  • Utilize computer technology to handle high call volumes

  • Work with customer service manager to ensure proper customer service is being delivered

  • Close out or open call records

  • Handle changes in policies or renewals

  • Resolve customer complaints via phone, email, mail or social media


Vaco was again named in the INC 5000 list of fastest growing private companies in the US, we provide the highest quality staffing solutions for accounting, clerical, management, sales and other professional positions on a contract, contract to hire and permanent basis. Our strength is our ability to match your talent and expertise as a professional to the unique business needs of your future employer. We offer you a solution - a career solution that allows you to free yourself to focus on what you do best.

Vaco is an Equal Opportunity Employer.