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Customer Service Representative with Annuity Experience in Indianapolis at Vaco

Date Posted: 5/11/2018

Job Snapshot

Job Description

Our client, located North Indianapolis, is hiring a Customer Service Representative with Annuity Experience!

Responsibilities Include but not limited to:

•Reviews, analyzes and processes all new business applications with cash payment or transfer requests, and executes financial transactions related to new business such as establishing systematic distributions of interest or required minimum distributions.

•Processes incoming annuity administration requests which may include partial and full withdrawals, beneficiary and ownership changes, questions regarding complex contract provisions or values, annuitization quotes and illustrations. Researches, responds to and/or processes tasks submitted by Customer Service Call Center.

•Processes and completes 1035 exchange requests and transfers by faxing, mailing and resending information to transfer companies.

•Follows up with other financial service institutions, marketing organizations, or agents regarding outstanding requirements, transfer requests, and/or communication regarding outstanding claims.

•Researches and responds to contract owners' inquiries regarding their annuity contracts by telephone, FAX, e-mail and written correspondence.

•Calculates taxable implications of financial transactions and reporting as needed to comply with state and federal regulations. Verifies and makes corrections or additions to Forms1099 or 5498 as needed.

•Proofs, prepares and binds new business contracts for mailing.

•Reviews and imports incoming faxes into Onbase workflow.

Skills & Experience Required:

  • Prefer Associate's degree in Business or equivalent training or experience.
  • Professional designations such as LOMA's Associate Life Management Institute (ALMI), Associate Secure Retirement Institute (ASRI), Associate Customer Service (ACS), or Associate Annuity Products Administration (AAPA) are extremely helpful and encouraged
  • Prefer 3 years' experience in insurance industry (administration, new business or claims) with a solid understanding of life/annuity insurance products