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Customer Service Representative in Scripps Ranch at Vaco

Date Posted: 10/2/2018

Job Snapshot

Job Description

Customer Service Representative


Job Duties:

  • Performs duties such as researching and verifying (via phone fax website) employer information.
  • Processing includes verification of employment and/or income and then accurately entering the details into the system.
  • Proofreads and completes verification forms checks for accuracy answers telephone and performs data entry.
  • Interpretation of request from the lender, making outbound calls to employers to obtain information of their employment verification process.
  • Update information in internal system, proofread report and invoice and deliver data to the client.
  • Safeguard all data obtained during the course of your employment including all personal identifying information (NPPI)
  • May assist in other duties as assigned

Experience/Skills:

  • 1 to 2 years of telephone experience in an office and/or call center setting
  • High school diploma or equivalent required
  • Must type 35 WPM minimum
  • Understanding of Consumer Credit Required.
  • Credit or Mortgage experience / knowledge preferable
  • Must be a fast learner with sufficient technical aptitude to use these systems on a daily basis.
  • Strong Computer Skills the ability to multi-task.
  • Excellent verbal and written communication skills
  • Attention to detail