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Customer Service Representative in Atlanta, GA at Vaco

Date Posted: 8/1/2018

Job Snapshot

Job Description

Vaco is working with one of our longstanding clients thats growing fast to find a great Customer Service Representative (CSR) in the Atlanta area (off of Fulton Industrial Blvd). This is a temp to perm role with pay targeted at $16-$18 an hour and eligible candidates should have some sort of client facing and/or account management experience as well as customer service and data entry experience.

SCOPE/PURPOSE

Summary: The CSR/Logistics position is a critical front-line interface for our customers in our multi-client third party logistics and fulfillment facilities. The primary responsibilities of this position are to ensure that our customers' inventory is received and managed properly and their orders are entered, filled and shipped accurately and timely. The CSR needs to identify issues and concerns addressed by customers and apply relevant policies to resolve the issue. They are the main contact for all client interactions and must apply problem solving techniques and project management methods to maintain strong client relationships.

PRINCIPAL ACCOUNTABILITIES /ESSENTIAL FUNCTIONS

  • Manage the customers' order process and ensure orders are entered, filled and shipped accurately and timely
  • Work with the Facility Manager and operations staff throughout the order process to identify any potential issues or concerns with customers' orders
  • Learn and be able to work efficiently in our proprietary Warehouse Management System to ensure that customers' inventory is managed properly
  • Communicate with customers to provide accurate account information, including the status of orders, inventory, and other routine inquiries
  • Apply problem solving techniques and project management methods to maintain strong client relationships
  • Responsible for weekly and month-end billing and any billing-related questions from customers
  • Learn and understand Standard Operating Procedures for all account-related activities
  • Manage the organization and filing of all customer order and shipping documents

JOB REQUIREMENTS

  • At least 2 to 3 years of account management or business to business customer service experience, ideally within a multi-client warehousing environment
  • Proven written and oral communications skills
  • Ability to identify and resolve problems in a timely manner, gather and analyze information, and develop alternative solutions
  • Ability to manage difficult or emotional customer situations, respond promptly to customer needs and meet commitments
  • Understanding of business and financial implications of decisions and ability to align work with strategic goals
  • Ability to communicate in a professional manner at all times with end users, customers, vendors and teammates, including senior management
  • Ability to interact with diverse work teams
  • Strong Microsoft Office skills and ability to learn our proprietary order/warehouse management system. Very strong Excel experience needed. Warehouse Management Software and logistics experience with parcel and LTL a plus.
  • Ability to organize and prioritize multiple tasks in order to meet deadlines
  • Applicant must be authorized to work in the United States

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.

Preferred - Associates, Some College, Vocational Degree

Job Type: Full-time

Experience:

  • Warehouse/Logistics: 2 years
  • Customer Service: 2 years

Work environment:

  • Office