Customer Service Representative in Orlando, FL at Vaco

Date Posted: 7/9/2019

Job Snapshot

  • Employee Type:
    Contractor
  • Location:
    Orlando, FL
  • Job Type:
  • Experience:
    At least 2 year(s)
  • Date Posted:
    7/9/2019
  • Job ID:
    CUSTO58206

Job Description

Customer Service Representatives, is it time to take that next big career step? Let Vaco serve as your advocate in presenting you to our top clients who are looking for Customer Service Representatives. Our recruiting staff gives you an advantage over your competition by promoting your strengths and assets directly to hiring managers while helping you to be more prepared for your interviews.

From keeping you up to date on market trends and industry expectations, to providing you with valuable insight into the company's culture, compensation expectations and growth opportunities of specific clients, Vaco will give you the edge you need in today's highly competitive job marketplace. If you have a background in a call center and are looking to move your career forward, let Vaco open the door for you. Apply today!

Job Summary

Busy Orlando call center looking for a Customer Service Representative that will be the liaison between the company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication "scripts" when handling different topics
  • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

Requirements

  • 2+ years experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • High school degree