This site uses cookies. To find out more, see our Cookies Policy

Customer Service Representative in Irvine, CA at Vaco

Date Posted: 6/6/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Irvine, CA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    6/6/2019
  • Job ID:
    CUSTO88677

Job Description

  • Manage large amounts of inbound and outbound calls in a timely manner.
  • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Advise on company information
  • Keep records of all conversation via company software
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Resolve customer complaints via phone, email, mail or social media
  • Ensure excellent customer service and satisfaction