Customer Service Representative in Memphis, TN at Vaco

Date Posted: 12/3/2019

Job Snapshot

Job Description

Customer Service Representative

Vaco is looking for an All-Star Customer Service Representative for a great company here in Memphis. The ideal Customer Service Rep is primarily tasked with providing customer service to the customers through all aspects of the position. The main weekly activity will be working as a CSR providing support handling in-coming phone orders and assistance to customers utilizing an AS400 system.


Responsibilities:

  • Provide support to the facility for Customer Service requirements as needed to handle incoming orders and customer inquiries/requests via, phone, fax, email & face-to-face
  • Effectively manage a large number of incoming calls and meet call volume and efficiency standards as set by management
  • Coordinate delivery schedules for customer deliveries and pick-ups
  • Provide accurate, valid, & complete information by using the correct methods/tools as provide by handling complaints
  • Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer orders & returns, and respond to emails in a timely manner
  • Follow all system and order processes as instructed by management
  • Order and coordinate samples for customers and ensure that proper and accurate sample inventory is maintained for facility
  • Issue samples to Account Managers as necessary to support the sales team
  • Coordinate and complete specific departmental projects and reports as assigned
  • Maintain displays and samples for the facility showroom and keep the showroom properly cleaned and organized to present the correct image for customers
  • Coordinate Installer Supply Center (ISC) for branch facility and maintain inventory as assigned
  • Provide technical support for products and tools to customers as required
  • Attend Installation Clinics and Product Knowledge Seminars as required

Requirements

  • Ability to utilize the AS400 system
  • Be able to handle high volume customer inquiries and order by phone and fax with courtesy and tact
  • Ability to organize responsibilities and tasks and readily handle multi-tasking situations with a high degree of accuracy and competence