Customer Service Representative in Shelton, CT at Vaco

Date Posted: 9/15/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Shelton, CT
  • Job Type:
  • Experience:
    At least 1 year(s)
  • Date Posted:
    9/15/2020
  • Job ID:
    CUSTO61458

Job Description

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies