Customer Service Representative in Vinings, GA at Vaco

Date Posted: 9/9/2019

Job Snapshot

Job Description

Vaco is seeking Customer Service Specialist candidates for a great client in the Smyrna/Cobb/Vinings area. This role will be a 6-8 week contract (possibly longer) paying $15/hr.

Job Duties

  • Enters and audits all purchase orders including type, amount, total, cost and delivery schedule for the order(s), prepares daily batch sales reports
  • Arranges daily/weekly deliveries, works directly with dispatchers to schedule appointments for timely deliveries and to resolve delivery/schedule issues as they arise according to established department policies and procedures
  • Multi-tasks on a regular basis by keyboarding, order in-take and scheduling as needed
  • Provides timely feedback to the department regarding service failures or customer concerns, while working to assist associates with product inquires
  • Quotes special order product pricing as required using established process
  • Partners with the sales team to meet and exceed customer's service expectations
  • Provides assistance at store level with product knowledge questions
  • Records or files copy of orders received according to date entered into software
  • Reviews inventory; identifies out of stock product by reviewing with internal and external vendors, reports results or needs as directed
  • Works with Customer Service Reps in maintaining stock, provides training in accordance with department/company policies/procedures, assisting with various issues
  • Provide work direction to internal special-order teams and perform administrative duties

Qualifications/Requirements

  • Associate's degree (A.A.) or equivalent from two-year college, minimum of two years customer service experience and/or training or equivalent combination of education and experience
  • Knowledge of inventory software, order processing systems, Microsoft Office Suite and Electronic Data Interchange (EDI), preferred
  • Ability to write/interpret reports, business correspondence and local procedure manuals
  • Ability to speak clearly and effectively with courtesy on the telephone for extended periods of time and in person while taking orders or other tasks associated with the position requirements
  • Ability to present information and respond to questions from groups, managers, customers - internal and external and the general public
  • Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, area, circumference, and volume
  • Ability to apply concepts of basic algebra and geometry