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Customer Service Representative in Memphis at Vaco

Date Posted: 10/9/2018

Job Snapshot

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  • Experience:
    At least 3 year(s)
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Job Description

The Customer Service Rep is responsible for managing a retail customer(s) product orders, understanding product pricing structure, and providing phone support to customers in a fast-paced, team environment. Must have an Associates degree.

Essential Duties and Responsibilities

  • Manage customer orders through the entire process: EDI order arrival, manual order entry, order tracking, and providing delivery info
  • Manage inbound requests from customers via phone, e-mail, or website portals and respond appropriately and efficiently
  • This person must have the aptitude and ability to lean the FOB China ordering process, which means understanding freight logistics, containerization, lead times, and ability to organize FOB orders with the Materials Supply Chain earn
  • Understand completely the product pricing process for designated customer(s)
  • Provide excellent customer phone and e-mail support in a team environment where cooperation is critical
  • Excellent Written and verbal communication to various internal stakeholders on any current issues with designated customer(s): Marketing, Sales, Supply Chain (Materials and Forecasting)

Education/Experience Requirements

  • Two-year technical degree required and four-year undergraduate degree desired
  • Three years (minimum) of team-based customer service experience required
  • Mathematical aptitude: must be able to understand the math behind the operations and Sales: Product cost marked up to a sales price, marked up to a Consumer purchase price at retail. Because of the heavy e-mail work, CSR must display college -level writing level.
  • Previous job experience working for retailer or a manufacturer highly required
  • Previous experience working on a PC with deep knowledge of the MS Office suite (Outlook, Word, Excel, PowerPoint)
  • Must be articulate, self-starter, and enjoy working with people to resolve problems
  • Must demonstrate excellent written and verbal communication skills

Special qualifications or skills

  • Accurate and high-speed typing skills
  • Knowledge of customer relationship mgmt. tools like Oracle Right Now, Zendesk, Microsoft Dynamics is highly desired
  • Able to consistently meet all department goals and objectives
  • Able to multi-task and prioritize to ensure training is in place for issues that will impact the business most
  • Able to translate technical terms into understandable verbiage for communication with retail customers
  • Must have a high level of commitment to meeting the needs of internal and external customers