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Customer Service Representative in Sorrento Valley at Vaco

Date Posted: 12/4/2018

Job Snapshot

Job Description

CLIENT LOYALTY REPRESENTATIVE

In this position, you will exhibit a polished and professional representative of the organization. You are outgoing and friendly and have a natural talent for customer service. You are diplomatic, a superb listener, a strategic problem-solver and able to prioritize tasks in a fast-paced environment. You have a willingness to learn, embrace, and represent the organization's philosophies, while understanding the culture, and unique client environment.

Responsibilities:

  • Develop relationships through email, calls and chats with clients while providing an experience resulting in "raving fans"
  • Communicate and forward all facilities related requests to ensure internal customer satisfaction
  • Effectively communicate the benefits of our live events, products and coaching while providing client support
  • Meet or exceed service level targets for response times, issue resolutions, and quality
  • Research and execute tasks in an organized manner; consistently following processes and schedules
  • Proactively seek opportunities to improve service and bring added value to the client and organization
  • Demonstrate flexibility in role and willingness to provide support to other team members
  • Opportunity to support clients at local events

Qualifications:

  • 2+ years Customer Service experience AND Call Center experience
  • Strong time management and organizational skills
  • Ability to build and maintain professional, trusting relationships with clients while quickly and completely resolving issues
  • Excellent written and verbal communication skills, including active listening
  • Experience communicating with internal departments and individuals to reach timely resolutions
  • Well-versed in SalesForce, Desk.com or other CRM systems
  • Proficient at using Microsoft Office and Google Docs
  • Self-Development industry experience is a plus