Customer Service Representative in San Diego at Vaco

Date Posted: 11/12/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    San Diego
  • Job Type:
  • Experience:
    At least 1 year(s)
  • Date Posted:
    11/12/2019
  • Job ID:
    CUSTO22197

Job Description

Associate Credit Solutions

Description:

Inbound customer service calls assisting clients with questions related to mortgage industry credit reports. NO SALES. You will receive, respond to and process customer telephone inquiries regarding credit reports in a high volume call center. Interacts with internal and external sources, along with staff and management in an effective and supportive manner to maintain a positive working relationship, promoting teamwork and a strong customer service experience.

Primary Responsibilities:

  • Create and foster a great customer service experience.
  • Handle approximately 50+ calls on average daily.
  • Interfaces with customers to resolve related customer service calls/queries/problems.
  • Verifies contacts and account information.
  • Examines customer problems and implements appropriate corrective action to respond to customer requests.
  • Escalates queries/requests for action as appropriate to Supervisor and/or Research for immediate action.
  • Maintains and creates logs, reports, records and files. Investigates, analyzes, coordinates and tracks complex customer issues and problems.
  • Makes proactive efforts to determine accounts requiring close attention, identifies problems and works through to resolution.
  • May interface with other call center customer service representatives to answer questions on process or specialized situations.

Education:

  • HS Diploma/GED

Required Experience:

  • 1-2 year experience working in office environment, computer experience, multi-tasking abilities, fast learner. Previous call center experience is a plus.
  • Must be able to type 35 wpm.