This site uses cookies. To find out more, see our Cookies Policy

Customer Service Representative in Maitland, FL at Vaco

Date Posted: 11/1/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Maitland, FL
  • Job Type:
  • Experience:
    At least 2 year(s)
  • Date Posted:
    11/1/2018
  • Job ID:
    CUSTO01045

Job Description

Let Vaco serve as your advocate in presenting you to our top clients who are looking for Customer Service Representatives. Our recruiting staff gives you an advantage over your competition by promoting your strengths and assets directly to hiring managers while helping you to be more prepared for your interviews.

From keeping you up to date on market trends and industry expectations, to providing you with valuable insight into the company's culture, compensation expectations and growth opportunities of specific clients, Vaco will give you the edge you need in today's highly competitive job marketplace. If you have a background in customer service, specifically in the home-building or property management field and are looking to move your career forward, let Vaco open the door for you. Apply today!

POSITION SUMMARY:

To be fully engaged in providing excellent customer service to customer questions and complaints. Must be comfortable with speaking directly to clients and vendors as well as administrative tasks.

PRIMARY ACCOUNTABILITIES:

Engagement:

  • Obtains caller information by answering telephone calls; authenticating account holders; verifying information
  • Researches account and transaction records to resolve caller questions
  • Demonstrates the ability to independently handle challenging customer interactions with tact, professionalism and minimal supervisory support
  • Adheres to regulatory oversight policies and procedures with regard to caller interactions (providing correct and appropriate information, entering detailed notes on caller's record regarding the nature of the call, maintaining and respecting caller privacy)
  • Informs account holders about procedures related to use of services
  • Maintains and improves quality results by adhering to standards and guidelines as well as recommending improved procedures
  • Updates job knowledge by studying new product changes and system functionality; participating in educational opportunities
  • Apply general processing procedures, and specific guidelines to correctly process claims.
  • Review and interpret pending claims to determine the appropriateness of the claim status to take necessary actions within policy provisions.