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Customer Service Representative in Suwanee, GA at Vaco

Date Posted: 10/20/2018

Job Snapshot

  • Employee Type:
  • Location:
    Suwanee, GA
  • Job Type:
  • Experience:
    At least 1 year(s)
  • Date Posted:
  • Job ID:

Job Description

Vaco is helping a US Division of a Global company find a brand new Customer Service Representative. We're looking for someone with professional customer service experience in manufacturing or technical products. This is a direct hire role in a great Suwanee location.


  • Responds to customer's inquiries or complaints regarding company's products or services.
  • Determines best method to resolve complex customer service problems to ensure customer satisfaction and adherence to company policies.
  • Informs customers of procedures or resolution of problem.
  • Makes periodic calls to existing customers to determine satisfaction with the company, products or services.
  • Provides guidance and training to less experienced representatives.
  • Develop and maintain relationships with assigned customer accounts.
  • Work with assigned district managers in all aspects of customer service.
  • Work with marketing support staff to resolve customer application inquires and special quotations.
  • Receive and enter phone and fax orders.
  • Initiate tracers with carriers.
  • Make changes to or cancel orders/backorders.
  • Initiate orders for replacements parts and/or for correcting errors (shortages, wrong item shipped, etc.).
  • Initiate credit requests and return goods request from customers.
  • Solicit sale of new or additional services.
  • Provides problem resolution and troubleshooting to customers over the telephone.
  • Relays customer feedback regarding products to appropriate individuals in sales, quality assurance and product management.
  • Determines best method to resolve problems ensuring customer satisfaction and adherence to company policies.
  • Prepares quotes and written communications for customers.
  • Input orders, check status and monitor product through entire life cycle.
  • Develop and maintain assigned account relations by daily, weekly and monthly contact to include phone fax, and emails.
  • To promote company's new technology as a way of keeping all accounts informed about their account. Activities (i.e. I-status, E-mail order and shipping acknowledgement).
  • Ensure an effective and cooperative working relationship with our client's parent company.
  • Build and maintain the image and reputation of company products as a strong and effective supplier of enclosed gear products and electric motors.
  • Provide sales & technical support to customers.
  • Be able to discern the requirement for product application engineering at the company and customer level.
  • Any other duties as assigned.