Customer Service Representative in Memphis, TN at Vaco

Date Posted: 12/28/2020

Job Snapshot

  • Employee Type:
  • Location:
    Memphis, TN
  • Job Type:
  • Experience:
    At least 2 year(s)
  • Date Posted:
  • Job ID:

Job Description

Customer Service Rep
2-year contract

The Company is hiring a Customer Service Representative. This role is responsible for day to day operational support for field agents/sales representatives, external customers, and other internal departments. This position requires a high level of accuracy, efficiency, and service. As a successful Customer Service Representative, you will have a positive attitude, the ability to thrive in a team environment, and the ability to accurately handle a high volume of activity.

Your Focus:
• Provide service and support to the sales force and customers through telephone calls, email, fax transmissions, and in-person correspondence in a timely manner.
• Accountable for phone and email triage as it pertains to orders, invoicing, purchase orders, and any other questions or requests.
• Transact orders into the ERP system.
• Troubleshoot and take appropriate action for resolving order issues (i.e. inventory and pricing discrepancies)
• Process complaints and service issues.
• Know and understand Tornier Standard Operating Procedures as they relate to the Customer Service function.
• Support distributors on Mobile Workforce through transaction processing & Error Handling
• Enter purchase orders into the ERP system, reconcile, and take appropriate action for resolution.
• Process inventory returns (RMA) in ERP system and communicates to the field.
• Work closely with cross-functional departments (Distribution Center, Accounting, Inventory, etc.).
• Provide New Rep onboarding & Rep termination support
• Perform Credit & Rebill research & processing
• Process Discount Authorization Forms
• Other duties as required.

What It Takes:
• Bachelor's degree with 2 years of experience in customer service OR the equivalent combination of education & customer experience.
• Ability to work with customers over the phone handling stressful situations.
• High level of accuracy and proven ability to perform detail-orientated transactions within departmental deadlines.
• Demonstrates a high level of professionalism in personal conduct, interpersonal relations, and work performance.
• Ability to thrive in a team environment.
• Ability to work in a fast-paced environment.
• Ability to manage multiple responsibilities.
• Excellent problem-solving skills and the ability to make appropriate decisions based on department processes.
• Strong written and verbal communication, planning, and organizational skills.
• Knowledgeable in MS Word, Excel, Outlook.
• Medical device experience a plus.