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Customer Service Specialist in Research Triangle Park, NC at Vaco

Date Posted: 1/30/2018

Job Snapshot

Job Description

Customer Service Representative

Join this growing organization that will provide you with an opportunity to learn and advance. In this role, you must be able to work in the office from 7 a.m. to 4 p.m. EST with occasional extra hours as needed.


Duties:

Dealing with customers on the phone, verifying accuracy of shipments, resolving discrepancies in orders, logistics, supply chain, all things customer service.

Spending a lot of time on the phone with customers, as well as communicating via e-mail.

Working with Accounting to resolve issues and satisfy the customer.

Customers can be located anywhere in the world.

Set up new customers in the system and assign account numbers.

Provide ongoing support for customers placing orders.

Crosstraining with other employees.

Other duties as required.

Requirements:

Great ability to deal with customers on the phone and via e-mail to resolve issues.

Must have a strong customer service mindset.

Very solid communications skills.

4-year Degree

Some knowledge of accounting transactions with regard to billing, accounts receivable, shipments, freight, inventory, purchase orders, etc.

Must have the ability to deal effectively with a diverse customer, and employee, population.

Must be able to multi-task and prioritize.

Good working knowledge of MS Office and other computer software products.

Strong problem solving skills.

If you are qualified, please apply below and include a resume in Word format. Questions? Please contact Beth Shandley, Nick Palacios, Joe Lucas, Josh VanNamee, Thomas Graham or Ruth Y. at 919-719-6500.

Note: Your resume will never be submitted to a client company without your prior knowledge and approval.

U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

Know someone who is well-qualified for this role? If you refer someone to us, and we place them at any time in the future, Vaco will send you a generous referral bonus.