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Customer Success Manager - Contract - Up to $28hr in Raleigh-Durham at Vaco

Date Posted: 10/12/2018

Job Snapshot

Job Description

Vaco Raleigh is recruiting for Customer Success Managers in the Triangle!

Don't let your resume get lost in the shuffle - let us be an advocate for you! At Vaco, we give you an advantage over your competition! Our recruiters have direct relationships with hiring managers, so they can connect your work experience to the open job - promoting your strengths - while preparing you for that specific interview.

Our recruiters will provide you with great insight about trends in the industry - keeping you up to date on compensation expectations, company culture, and growth opportunities. If your background is in Customer Success, and you want to partner with the best, apply today!

Responsibilities:

  • Facilitate successful onboarding of new customers
  • Create policies and procedures that optimize the customer experience
  • Devise engagement plans that consider customer business goals and help map software capabilities to achieve these goals
  • Be an enthusiastic and energized partner in helping clients succeed
  • Drive escalation of client issues, coordinate key resources in the escalation process, and project manage the client issue until its resolution

Skills and Competencies:

  • Customer oriented with a focus on quality
  • Ability to interact and collaborate with key stakeholders within client organizations
  • Excellent interpersonal skills, with the ability to communicate enthusiastically and efficiently with individuals at all levels
  • Ability to deliver results under pressure, work independently, and take ownership of assigned tasks

Work Experience:

  • 2-4+ years experience in a client-facing role
  • Proven track record of working with customers on projects
  • A history of success engaging and inspiring clients to see and take hold of opportunities
  • Experience in managing issues, scope, and quality while bringing areas of responsibility and tasks to completion under strict deadlines

Job Type: Contract