This site uses cookies. To find out more, see our Cookies Policy

Customer Support Associate in Birmingham, AL at Vaco

Date Posted: 4/1/2018

Job Snapshot

Job Description

Do you have a background in customer service? If so, Vaco is assisting our partner with multiple opportunities. The ideal traits for someone in this role will be a people pleaser, creative thinker, multi-tasking guru who loves interacting with a sense of urgency.

Customer Support Associate - Is responsible for receiving incoming calls from customers and responding to questions/inquiries/requests including policy, claims, contract terms, coverages or redirect the customer to appropriate company personnel if necessary. *Our client is looking to fill roles for the following hours: Monday-Friday 7:00 am - 8:30pm; Saturday 9:00 am - 3:00pm.


Primary Responsibilities:

  • Act as liaison in directing client requests and information to the appropriate research team and/or associate.
  • Provides support/solutions to clients via email and telephone simultaneously.
  • Research and respond to client inquiries received by telephone, and/or email.
  • Maintain a timely workflow of projects while prioritizing requests to solve issues, complete tasks, and serve the client.
  • Sustain an in-depth knowledge of the company's operations.
  • Develop relationships with other departments to become a trusted resource for all products and services provided.

Skills Required:

  • Ability to work well in a team environment
  • Ability to balance speed and accuracy
  • Proficiency in a Windows based environment
  • Industry knowledge and customer service/call center experience

DUE TO THE HIGH VOLUME OF RESUMES PLEASE NOTE YOU DO NOT NEED TO APPLY IF YOU HAVE RECENTLY SUBMITTED TO ANOTHER VACO POSTING. YOUR QUALIFICATIONS WILL BE CONSIDERED FOR ALL OPEN VACO OPPORTUNITIES.

Your resume will never be submitted to a client company without your prior knowledge and consent to do so.
We are shaping the future here at Vaco! If you would like to join Apply below.
Do you know someone who is the right fit? Call today and learn more about the Vaco referral program.

Connect with Vaco online!
Twitter: @VacoBHAM
Facebook: http://www.facebook.com/vacobirmingham