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Delivery Excellence Manager in Indianapolis at Vaco

Date Posted: 5/18/2018

Job Snapshot

Job Description

Vaco Technology is assisting a client in their search for a full-time Delivery Excellence Manager. This position will be responsible for effective project planning and execution by leveraging different methodologies, tools and processes. The successful candidate will oversee projects and ensure delivery is on time and within budget.

RESPONSIBILITIES

  • Drive projects to successful completion; meeting goals for time, cost and quality
  • Identify key project risks and ensure contingency and rollback plans where appropriate
  • Embrace/Adopt Agile processes and tailor frameworks and methods
  • Maintain a high level of customer success utilizing NPS and other customer feedback
  • Develop, implement and measure strategic initiatives to improve service excellence and maximize profitability
  • Anticipate, identify and overcome roadblocks and implement long-lasting process solutions to prevent recurrence
  • Analyze existing operations, systems and performance metrics to identify and prioritize high value improvement opportunities
  • Partner with the Project Management Office to ensure project's technical requirements are documented, managed and maintained.
  • Assist in the establishment and monitoring of Strategic Objectives and Milestones
  • Publish timely metrics and dashboards to report status accurately to all stakeholders and Senior Leadership Teams

REQUIREMENTS

  • Bachelor's degree or equivalent work experience
  • 15+ years progressive leadership experience delivering projects/programs across IT and business organizations
  • Excellent communication, problem solving and interpersonal skills
  • Outstanding customer service and customer management skills
  • Strong organizational, time management and prioritization skills
  • Ability to take a creative approach to situations and problem-solving; owning issues until resolution
  • Agile Practitioner with proven experience implementing processes and frameworks for delivery of web and mobile product-based solutions
  • Effective service delivery and escalation management experience
  • Significant experience and familiarity with end user support management, service level management, contractual compliance, financial management, scope management, customer service and executive level communications

TERMS

  • This is a full-time opportunity with a salary range between $110 - $140K plus bonus.