Deskside Technician - $23/hr in Carroll, IA at Vaco

Date Posted: 3/23/2020

Job Snapshot

Job Description

Job Overview

Responsible for desktop support for end users of specific software along with researching, troubleshooting and training others

Job Responsibilities

* Will be responsible for maintaining and updating a software enhancement database

* Desktop support for end users of software

* Research and trouble-shoot issues reported by existing software users

* Assist other support specialists and IS staff as needed and continue to acquire knowledge of other programs the department supports

* Conduct training Webinars for software above and build supporting documentation for training

* Quality assurance on software as iterations are complete and prior to deployment to production

* Respond to requests in a timely fashion

* Assist with training in the use of all technologies used

* Complete special projects

* Other duties as assigned by management

Education and Experience Requirement

* 1 -3 years of previous software/QA support

* Bachelor degree a plus

Knowledge, Skills, and Abilities

* Ability to interpret user needs

* Good listening skills

* Good telephone etiquette

* Technical ability - troubleshooting skills

* Good interpersonal skills

* Works well within a team

* Ability to interact professionally internally and externally

* Good organizational skills

* Good verbal and written skills