Desktop Admin in Greensboro, NC at Vaco

Job Description

The Deskside Technician's role is to provide a single point of contact for end users to receive support and maintenance within the organization's end-user computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all end-user devices and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by remote tools, by telephone, or via chat) in a timely and accurate fashion, and provide end-user assistance where required.

Responsibilities

• Diagnose and resolve technical hardware and software issues
• Research issues using available information resources
• Implement issue resolution and/or advise user on appropriate action
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Stay current with system information, changes and updates
• Desktop hardware and software maintenance and support
• Scanner, printer and other peripheral maintenance and support
• Maintain inventory of IT hardware and software
• Test and deploy software and updates to all internal desktops
• Diagnose hardware issues and replace components when necessary
• Create, update and deploy desktop images per company standards
• Use manufacturer diagnostic codes to troubleshoot PC issues