Desktop Engineer in Madison at Vaco

Date Posted: 9/8/2019

Job Snapshot

Job Description

**** Our client can't offer sponsorship now or in the future at this time****

Job Description

Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems.

Responsibilities

    • u resolve an issue
    • Customize desktop applications to meet user needs
    • Record technical issues and solutions in logs
    • Direct unresolved issues to the next level of support personnel
    • Follow up with clients to ensure their systems are functional
    • Report customer feedback and potential product requests
    • Help create technical documentation and manuals

Requirements

    • 3 to 10 years of proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
    • Hands-on experience with Windows/Linux/Mac OS
  • Address user tickets regarding hardware, software, and networking
  • Walk customers through installing applications and computer peripherals
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until yo
  • environments
  • Experience with SCCM, Ansible, ServiceNow or other tools
  • Working knowledge of office automation products and computer peripherals, like printers and scanners
  • Knowledge of network security practices and anti-virus programs
  • Ability to perform remote troubleshooting and provide clear instructions
  • Excellent problem-solving and multitasking skills
  • Customer-oriented attitude
  • BSc in Computer Science or relevant field