Desktop Support Engineer (1 Year Contract) in Tampa, FL at Vaco

Date Posted: 7/8/2019

Job Snapshot

Job Description

* Determine the appropriate course of action within the incident management process (ITIL).
* Works under limited supervision on non-routine, moderately technical assignments.
* Regularly use judgment in work assignments and decision making that affect operations.
* Provide a solution to technology related problems, issues and questions, or escalate them to the appropriate support areas.
* Utilize and update knowledgebase
* Follow-up on existing issues to ensure satisfactory and timely customer resolution (incident closure)
* Update and close ServiceOne tickets for work being performed.
* Maintain technical/professional knowledge by reviewing publications, establishing personal networks, attending training.
Strong technical understanding of the various hardware, software and networking systems being supported