Desktop Support Engineer in Mount Laurel Township, NJ at Vaco

Date Posted: 10/6/2020

Job Snapshot

Job Description

Sr. Executive support Specialist

Position Summary

Company is looking for an Executive IT Support Technician who can provide world-class support to our executive team. This person will be the primary resource responsible for providing consistent delivery and support of the latest technology to the senior leadership for the organization, while maintaining an incredibly high level of reliability and discretion. To be successful, this person must show initiative, be proactive in identifying potential problems and mitigating them before they occur, find personal motivation and satisfaction in technology and customer service, be an excellent communicator across multiple dimensions and modalities, and have great attention to detail.

Qualifications.

  • 5+ Executive level support experience required.
  • Passion for IT innovation
  • 10+ years IT-related experience with PC concepts and LAN/WAN technology
  • Very strong analytical ability, strong judgment and problem analysis techniques.
  • Strong interpersonal skills.
  • Demonstrated experience leading large-scale desktop projects such as O/S refresh, Office productivity suite implementations and hardware technology refresh required.
  • Detail oriented with ability to manage multiple projects.
  • Must possess the ability to work in a high-volume, fast paced, dynamic environment with a positive "can do" attitude.
  • Must be a team-oriented person who can share information, goals, opportunities, successes and failures with the appropriate parties. Ability to organize, plan and carry out multiple related activities.
  • Proficient with Wintel-based hardware and operating system issues
  • Strong verbal and written communication skills, including tact and diplomacy in dealing with sensitive customer issues, with exceptional follow-through ability and communication skills.
  • Basic Knowledge of VOIP Systems
  • Professional certification desired (Comptia A+, Network Plus)
  • Familiarity with ITIL concepts preferable
  • Ability to work occasional after hours and weekends
  • Occasional travel required

Responsibilities:

  • Establish trust and maintain a high level of confidentiality for all executive operation activities and tasks
  • Performs Tier III and executive level problem management, isolation, and resolution to support Windows and Apple clients (Corporate and Personal), implement technical strategies, evaluate products and provide a superior level of technical support.
  • Identify and present IT innovative solutions
  • Assists in the management of project implementations including design, testing and deployment of new software and hardware, including desktop applications and operating systems.
  • Assist other IT teams with testing or implementation of products or services related to Desktop Support.
  • Demonstrates initiative and a sense of ownership for assigned duties
• Shows excellent problem analysis and re-creation skills, including assisting others overcoming knowledge gaps in areas related to the product and operating systems, re-creating the environment needed to perform the test, and helping in understanding the customer issue, and finding workarounds.

• Act as a technical liaison with the Security and Development teams to evaluate and report bugs.

• Write, edit and maintain knowledgebase entries.

• Functions as a second line of support after all tier 2 resources have been utilized and shares in the daily workload when necessary.

• Participate in knowledge transfer exercises, help Tier 1 and 2 increase their knowledge and increase their overall capability of handling problems without assistance.