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Desktop Support/PC Technician in Louisville, KY at Vaco

Date Posted: 1/8/2019

Job Snapshot

Job Description

  • As a Desktop Support Technician, responsibilities include: installation on desktops, laptops and peripherals, system upgrades and patches, resolution of software and hardware issues. Additional duties include: system maintenance and recovery tasks, provide general troubleshooting on operational systems, and monitor system configurations ensuring functionality

  • Diagnose, troubleshoot and resolve hardware and software problems.
  • Install and configure new PC hardware and software on desktops, laptops and peripherals such as phones, printers, external drives and other related hardware.
  • Develop, prepare, tests and deploy hard drive images and be capable of supporting users in a virtual desktop environment.
  • Perform basic computer wired and wireless network troubleshooting.
  • Interact professionally with clients exhibiting strong customer service skills
  • Develop, document and effectively communicate job processes, procedures and techniques
  • Maintain proficiency in PC technical fields of expertise.
  • Coordinate warranty service where applicable.
  • Provide timely project updates and status reports.
  • Maintain a high level of proficiency in using helpdesk systems and tools.
  • Track and maintain personal computer equipment inventories.
  • Tests new hardware and software.
  • Instruct clients in the basic use of approved hardware/software.
  • Clearly communicate technical concepts to non-technical staff and customers.
  • Assist PBX administrators with PBX switching hardware / software and desktop telephony as needed.
  • Coordinate activities with help desk or network services.
  • Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.