Desktop Support Professional in Miamisburg at Vaco

Date Posted: 2/10/2021

Job Snapshot

Job Description

Our client has an immediate opportunity for a junior, Desktop Support professional; don't let your resume get lost in the shuffle! At Vaco, we give you an advantage over your competition! Our recruiters have direct relationships with IT hiring managers, so they can connect your work experience to the open job-promoting your strengths to the manager while preparing you for that specific interview.

Our recruiters will provide you with great insight about trends in the information technology market - keeping you up to date on compensation expectations, company culture, and growth opportunities. If your background is in IT as a desktop support professional, and you want to partner with the best, apply today!


  • Field incoming help requests from end users via both telephone and e-mail in a courteous manner.
  • Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
  • Build rapport and elicit problem details from help desk customers.
  • Prioritize and schedule problems. Escalate problems (when required) to the appropriate resource / supervisor.
  • Record, track, and document the help desk request.
  • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
  • Identify and learn appropriate software and hardware used and supported by the organization.
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
  • Install anti-virus software.
  • Perform preventive maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Test fixes to ensure problem has been adequately resolved.
  • Perform post-resolution follow-ups to help requests.
  • Evaluate documented resolutions and analyze trends for ways to prevent future problems.
  • Develop help sheets and frequently asked questions lists for end users.
  • Manage warranty fixes, including scheduling service, ordering parts and returning failed components.
  • Perform end user training in areas such as Operating System functionality, application specific products such as Office suite, e-mail, voice-mail, network access, etc.
  • Accomplish project related work within specified timeframe. (Note: May account for up to 50% of this individual's time.)

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Associate's degree (A. A.) or equivalent from two-year college or technical school; and three years experience in advanced usage of word processing and spreadsheet applications; or equivalent combination of education and experience.

OTHER SKILLS AND ABILITIES

  • Bilingual (English and Spanish) - preferred, NOT required
  • Knowledge of basic computer hardware, including CPU, printers, storage devices, NICs, etc.
  • Experience with desktop operating systems, including current Windows version operating system and Mac operating system.
  • Application experience with Microsoft Office Suite.
  • Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
  • Strong documentation skills.
  • Ability to conduct research into a wide range of computing issues as required.
  • Ability to absorb and retain information quickly.
  • Ability to present ideas in user-friendly language.
  • Highly self motivated and directed.
  • Keen attention to detail.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Exceptional customer service orientation.
  • Experience working in a team-oriented, collaborative environment.

Job Requirements

desktop support, helpdesk, it support, technical support