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Desktop Support Specialist in Richmond, VA at Vaco

Date Posted: 10/5/2018

Job Snapshot

Job Description

**U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.**

SUMMARY:
The perfect candidate is a great problem solver and is passionate about IT systems and the people who use them. On-call, after hours support will be required on occasion. This is a great opportunity to join a growing and dynamic company and use technology to drive key business initiatives.

RESPONSIBILITIES:

  • Troubleshoot and repair computer hardware, operating systems, and software
  • Administer access, permissions, and privileges for on-site resources and cloud services
  • Maintain clear and concise documentation of IT-internal and user-facing processes
  • Monitor hardware and software inventory and keep key IT equipment in stock
  • Coordinate with outside vendors of hardware, software, and services to provide a seamless experience for end users, anticipate future needs, and control organizational costs
  • Investigate, understand, and resolve problems with local and remote infrastructure
  • Lift and move objects up to 50 pounds (printers)

QUALIFICATIONS:

  • Installing, configuring, and using a variety of operating systems (Windows 7 through 10, macOS, iOS, Android, Linux)
  • Windows administration (Active Directory, Exchange, Group Policy; Powershell a plus)
  • Networking (TCP/IP, DNS, SMTP, VoIP, file servers, firewalls esp. SonicWALL, switches, Wi-Fi)
  • Desktop and cloud software (Web browsers, Slack, GoToMeeting, Microsoft Office, Adobe Creative Suite, SharePoint, G Suite, and many more…)
  • Ticketing/issue tracking software

**U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.**