Desktop Support Technician in Richmond, VA at Vaco

Date Posted: 8/15/2019

Job Snapshot

Job Description

If you want access to the best opportunities in the IT industry, you need to partner with Vaco! At Vaco, our recruiters have direct relationships with hiring managers, so they can connect your work experience to the open job. Right now, we are seeking a Desktop Support Technician for one of our clients. Instead of being another faceless resume, let Vaco advocate for you! We will promote your strengths to the hiring manager while preparing you for that specific interview.

Our recruiters will provide you with great insight about trends in the market - keeping you up to date on compensation expectations, company culture, and growth opportunities. If you're an experienced Desktop Support Technician, and you want to partner with the best, apply today!

The Desktop Support Technician will be responsible, through direct interaction with end-users and management, for providing effective and efficient on-site and remote support to end-users and management on a variety of technical support issues, including the setup and maintenance of mobile devices, computing equipment, printers, faxes, scanners & other peripherals. The role holder is required to perform routine maintenance functions such as hardware & software inventory management. Working with the Global Service Desk and related support functions, the role holder will ensure the provision of a consistently high-quality service to customers and stakeholders. Periodic travel may be required to support additional locations, and if so, the role holder must be capable of traveling without restriction.

Key Responsibilities:

  • Manage user incidents routed from the Service Desk, or escalate where appropriate, ensuring the provision of consistent high-quality service and timely resolution of issues
  • Perform first and second level support for the following: PC configuration (desktops and laptops), VPN connections, PC software (site-specific and enterprise), peripherals, LAN connectivity, and additional devices/software/hardware as needed (i.e. printers, copiers, mobile devices, A/V equipment)
  • Provide an efficient and effective support service to on-site and remote users
  • Setup new users and support resources of terminated users
  • Perform first level and second level support
  • Basic Active Directory administration (i.e. account changes and permissions)
Essential Functions:
  • Bachelor's degree or equivalent qualification in Information Technology or similar
  • 2 - 5 years' experience in providing end-user technical support
  • Team-oriented - able to work in, and positively contribute to, cross-functional teams
  • Able to learn new applications quickly, and committed to keeping knowledge and skills up to date
  • Experience in supporting desktop applications in LAN environment
  • Working knowledge of the following technologies:
    • Active Directory user functions (ADS & Exchange)
    • Windows XP, 7, and 10
    • Knowledge of anti-virus / anti-malware programs
    • Building/imaging computers
    • Wiring / Cabling
    • Network technologies
  • Installation and support of a wide range of peripherals

Job Requirements

Every day, Vaco connects skilled Desktop Support Technicians, like you, with great career opportunities. This could be your next big career move! Take a look at the requirements to see if this position is a good fit for you. If it is, we want to hear from you!