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Desktop Support Technician in Richmond, VA at Vaco

Date Posted: 5/15/2018

Job Snapshot

Job Description

**U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.**

Vaco is seeking an IT Desktop Support Technician. The ideal candidate will be proactive and reliable, and has strong troubleshooting skills. Candidate must have excellent interpersonal, communication and customer services skills and two to four years of support experience.

Job Responsibilities include:

  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications. Test fixes to ensure problem has been adequately resolved.
  • Provide technical assistance and support for incoming concerns and issues related to systems, software and hardware
  • Run diagnostic problems to resolve problems;
  • Report significant and recurring issues to the IT management;
  • Manage desk moves and changes;
  • Build workstations using custom images as needed;
  • Adhere to all IT security policies and assist in enforcing and monitoring IT security policies;
  • Assist in various projects and other duties as assigned.

Desired Skills & Experience:

  • Strong process, time management and organizational skills.
  • Bachelor's degree in Computer Science, Computer Engineering or a related field, or equivalent experience
  • A minimum of 2-3 years experience in a desktop support role is required.
  • Strong diagnostic/ troubleshooting skills, must have an innate curiosity and interest in IT
  • Ability to adapt to changing business processes, technologies, and environments
  • Working knowledge of Win7, Server 03, Server 08. Win8 and Server 2012.
  • Working knowledge of Active Directory, Exchange, VMWare, SCCM
  • Working knowledge of TCP/IP protocol stack are a plus
  • Working knowledge of routers, firewalls, switches. Cisco troubleshooting in particular.
  • Working knowledge of applications, especially advance Outlook helpful- as is PowerPoint, Excel, Word
  • Working knowledge of the following software configurations: Bloomberg, Bloomberg add-in troubleshooting, Microsoft package, Java, Acrobat, and web browsers.
**U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.*