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Desktop Support in Birmingham at Vaco

Date Posted: 10/8/2018

Job Snapshot

Job Description

Primary Duties & Responsibilities

  • Ownership of first level triage technical support of internal customer requests for items such as:
    • Issue resolution for desktops, mobile devices, printers and other technology
    • New user device setup/refresh (PC and Mobile)
    • Oversight of device monthly patch management process
    • Responsible for maintaining inventory asset management
    • Manage tickets - adhere to set SLA
    • Critical application support
    • VoIP phone system support
  • Proactively assess, recommend solutions, and implement process improvement ideas
  • Proactive Support
    • Recurring ticket analysis for process improvement
    • Cybersecurity oversight and support for all end user devices
  • Support Company's disaster recovery and continuity efforts
  • Ability to accommodate necessary technical support at remote locations

Required Skills & Experience

  • 3+ years working in an IT focused environment.
  • Bachelor's Degree in a technical field or technical certification/experience equivalent
  • Client facing technical support, dealing with all levels of an organization
  • Strong Microsoft office knowledge and support experience
  • Experience with imaging machines
  • Experience supporting VoIP phone systems, mobile devices
  • Experience working with external technology vendors and contractors.
  • Experience and comfort with engaging in many technical situations like hardware, software, networking, data warehouse, Cloud SaaS, and recovery directives.
  • Experience working in a dynamic technical environment, including hardware, software, LAN/WAN, VoIP, networking, and data manipulation
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