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Developer Advocates and Customer Support Analys in Sunnyvale, CA at Vaco

Date Posted: 4/9/2018

Job Snapshot

Job Description

This is a full-time CONTRACT role

Overall Responsibilities
● Guide education partners through design and implementation of product
integrations with Classroom
● Collaborate with product team to understand and inform product roadmap, and its
application to partners needs
● Provide technical support and best practices for partners
● Build technical expertise in the following:
○ Working with OAuth and HTTP/REST APIs
○ Helping edtech software vendors (ISVs) with integration with Classroom API
● Maintain confidentiality for unlaunched products
● Regularly communicate partner progress, blockers, and successes
● Handle project management (tracking status, etc.) for integrations
● Create and update documentation to address knowledge gaps, and accelerate
partners' understanding and adoption of our APIs
● Possible travel to work with other Developer Advocates and customers

Top Daily Responsibilities
● Take regular, integration-focused meetings with ISVs to help them design
integration of their tools with our client's Classroom app
● Get partners up and running on the product and give them documentation
● Field open questions that arise from partners during development
● Keep track of and organize feature requests and bugs for the Classroom API

Required Skills
● Familiarity with the edtech landscape
● Bachelor's Degree in Computer Science, 2+ years relevant working experience, or
extensive experience building applications on APIs
● Web application development experience
● Familiarity with OAuth and HTTP/REST APIs
● Understands capabilities of Docs/Slides add-ons, Drive APIs, and Admin SDK
● Good organizational skills & ability to multitask, be able to work on multiple projects
with different customers simultaneously