Dir. Digital Technologies (D365, O365)-Perm- Tampa, FL ($160k) in Tampa, FL at Vaco

Date Posted: 2/13/2020

Job Snapshot

Job Description

Vaco Tampa is hiring!
This is a direct hire need for a client in Tampa, all work is to be completed on-site.

Key Responsibilities:
  • Lead a team, including managers and technical analysts that focus on supporting and delivering sophisticated and high-quality services, solutions, & tools based on Microsoft Dynamics, Microsoft Power Platform, and Microsoft's digital workplace productivity apps, such as SharePoint and Microsoft Teams.
  • Lead an effective governance and change management program for Microsoft Dynamics, Common Data Services, the Power Platform, and Microsoft's digital workplace apps, such as SharePoint and Microsoft Teams.
  • Cultivate positive and trusting relationship with key stakeholders and Department Leadership, earning trust and building the team's reputation to innovate and deliver.
  • Work closely with the business leaders and stakeholders to define a robust and flexible roadmap for solutions based on Microsoft Dynamics and the Power Platform, ensuring they are well understood to serve as a tool to manage emerging capabilities requirements, priorities and projects.
  • Manage vendors and key partnerships by holding them accountable for performance and expectations as well as leverage and drive them to increase product capabilities and functionality.
  • Partner with office of program management to lead cross functional, enterprise level initiatives based on Dynamics and the Power Platform. Implement and drive daily operational support services and provide leadership in the development of data strategies.
  • Ensure initiatives are well managed and delivered on expectations regarding quality, functionality, timeliness, and cost.
  • Foster a positive team environment, driving standards, consistency, collaboration, accountability, quality and continuous improvement across the team.
  • Build an open style of communication to promote the flow of ideas and build consensus across the Technology and business teams.
  • Coordinate the annual Technology budgeting process for the Microsoft Power Platform, Dynamics, and the greater Digital Workplace productivity suite of apps.
  • Work with the VP of Enterprise Architecture on the alignment of the technical roadmap and architecture.
  • Work with the VP of Enterprise Architecture and other Technology leadership on the creation and delivery of strategic roadmaps, plans and proposals, and playbooks with defined timelines, Level of Effort (LOE)s and Return on Investment (ROI)s.
  • Work with our Contact Center technology team to align a cohesive digital experience.
  • Serve as the primary solutions architect for Dynamics and the Power Platform, determining use cases and technical solutions to address business functional needs.
  • Liaison with Enterprise Data Management team for the definition and administration of the Common Data Services.
  • Lead the evolution of technical delivery for Digital Experience technologies through modern CI/CD principles, working with Software Engineering and DevOp on CI/CD processes for the solution stack.
  • Bring clarity to ambiguous technical elements of the Power Platform.

Support Institutional Initiatives
  • Engage in institutional sponsored activities and initiatives as appropriate
  • Lead with courage in support of change initiatives that impact organization
  • Manages and assists in coordinating efforts between departments within the organization
  • Effectively communicates compliance requirements to students and other staff as appropriate and quickly escalates any compliance concerns to the Compliance department.

Work Experience, Skills & Abilities:

Minimum Requirements:
  • Undergraduate degree with a technology focus and/or equivalent experience
  • 10+ years hands on experience and 7+ years in leadership capacity with the Microsoft Dynamics 365/CRM platform
  • 5+ years' experience in large & complex, multi/omni-channel outbound call center environments. (2,000+ agents)
  • 3+ years' experience with Microsoft's Power Platform
  • 5+ years' experience with REST based Service Oriented Architecture applications
  • 5+ years' experience with Azure PaaS & Service Fabric technologies.
  • Technical Skills
    • Proficiency in MS Office (Word, Excel, PowerPoint, Access)
    • Expertise with Microsoft Dynamics
    • Expertise with Microsoft Power Platform and modern Dynamics constructs
      • Power Apps (model apps, canvas apps)
      • Power Automate
      • Azure Logic Apps
      • Common Data Service
      • Business Process Flows
      • Business Rules
    • Expertise with SharePoint development
    • Expertise with app development in Teams
    • Expertise in complex Systems Integrations
    • Strong understanding of KPI and reporting dashboards
  • Functional Skills
    • Proven critical thinking, and technical acumen.
    • Ability to manage multiple priorities simultaneously
    • Communication
      • Able to professionally communicate in verbal and written English
      • Listens and gets clarification.
      • Responds well to questions.
      • Demonstrates group presentation skills.
      • Varies writing style to meet needs.
      • Presents numerical data effectively.
    • Teamwork & Interpersonal Skills
      • Remains open to others' ideas and tries new thing.
      • Gives and welcomes feedback.
      • Contributes to building a positive team spirit.
      • Treats people with respect.
    • Service Orientation
      • Keeps commitments.
      • Proactive, self-driven with a focus on follow through
      • Excellent problem-solving skills
      • Ability to work with all levels of an organization.
      • Works with integrity and ethically.
    • Strategic Thinking
      • Ability to see ideas and imagine possibilities.
      • Good judgment with the ability to make timely and sound decisions.
      • Strong organization, problem solving and analytical skills
  • Able to support a diverse and inclusive work environment

Preferred Requirements:
  • Experience with Office 365 platform (all applications)