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Direct Hire- NOC Lead- Cary, NC in Cary, NC at Vaco

Date Posted: 6/25/2018

Job Snapshot

  • Employee Type:
  • Location:
    Cary, NC
  • Job Type:
  • Experience:
    At least 2 year(s)
  • Date Posted:
  • Job ID:

Job Description

Direct Hire- Lead NOC Engineer- Cary, NC
As a NOC Lead, you will be an instrumental part of our Network Operations Center (NOC). The ideal candidate will ensure that the NOC drives issues to resolution. This is a role that requires individuals to lead a team to successfully meets its objectives, all while working in a complex troubleshooting environment.

What You'll Do:

  • Supervise a 24x7x365 NOC shift and personnel that monitors, troubleshoots and repairs service-impacting network issues
  • Manage a team of technicians, providing guidance and mentorship, while ensuring that team obligations are met
  • Oversee day-to-day NOC operations, escalations, ticketing and communications
  • Ensure that issues impacting company production infrastructure, systems, and applications are being driven to resolution
  • Identify areas for process and efficiency improvement within the team
  • Create documentation around new workflows, and ensure that training is provided for internal team members
  • Serve as part of the escalation path for internal and external network issues
  • Gather reporting on network Service Level Agreements (SLA's) and team Key Performance Indicators (KPI's), and ensure that these metrics are being met
  • Review team member tickets for quality, ensuring that due diligence is being performed, and that standard operating procedures are being followed
  • Oversee network repair and after-hours maintenance activity (switch, transport and trunks)

What You Need:

  • 2 - 5 years working in a network operations environment
  • Understanding of carrier-level VoIP-based technologies
  • Possess IP networking ability to troubleshoot layers 1 - 3
  • Excellent written and oral communication with an emphasis on building a stronger team

Desired Experience, but not required:

  • Familiarity with Telecommunications provider services and networks
  • Experience in a 24/7 support team, especially within a NOC environment
  • 2 or 4 year Technical degree or experience working in a technical environment
  • Possess IP networking certifications (CCNA, etc)

Job Requirements