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Director of Call Center Operations in Franklin, TN at Vaco

Date Posted: 4/2/2019

Job Snapshot

  • Employee Type:
  • Location:
    Franklin, TN
  • Job Type:
  • Experience:
    At least 7 year(s)
  • Date Posted:
  • Job ID:

Job Description

Call Center Operations professionals - don't let your resume get lost in the shuffle! Vaco will serve as your advocate in presenting you to our top clients who are looking for HR candidates.

Our clients have opportunities for Director of Call Center Operations with strong skill sets and previous working experience. Let us work for you! At Vaco, we give you an advantage over your competition! Our recruiters have direct relationships with hiring managers, so they can connect your work experience to the open job - promoting your strengths to the manager while preparing you for that specific interview.

Our recruiters will provide you with great insight about trends in the industry - keeping you up to date on compensation expectations, company culture, and growth opportunities. If you have 7 + years' experience in call center operations and you want to partner with the best, apply today!

Job Details:

  • Lead Care Center Operations to include strategically transforming incoming customer service experiences and interfacing between stakeholders (both internal and external)
  • Establish and oversee the full patient experience and provide valuable insight through data collection and analysis
  • Build and develop the inside sales team
  • Create and implement training materials, SOPs, call scripts, and closing tools
  • Create and track metrics
  • Budget management, P&L review and acting as key stakeholder in the patient experience
  • Maintain confidentiality in accordance with HIPAA regulations
  • Hire, train and develop a team and create programs to reward top performers

Position Qualifications:

  • Bachelor's degree plus 7 + years' experience
  • Supervisory customer service/call center management required
  • Healthcare experience preferred
  • Previous experience in call center technology and redesign is a plus

Local and qualified candidates, please submit your resume in a WORD document