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Director of Client Relations and Data Delivery in Richmond, VA at Vaco

Date Posted: 1/30/2019

Job Snapshot

Job Description

Vaco Richmond specializes in the placement of accounting and administrative professionals of all levels and industries. We work with the most successful and innovative businesses in the Richmond area, to present opportunities to you in effort to help you explore the market, and ensure the right decision is made regarding your professional career.

We are actively recruiting a professional with strong management skills and proficiency in communication to support the day-to-day operations of a growing, consumer intelligence business as the Director of Client Relations and Consumer Data Delivery.

As the Manager of the consumer intelligence department, you are responsible for scheduling, vaildating, delivering and billing for accounts assigned to you and your direct reports. You will ensure client requirements are met and develop best procedures and practices to achieve metrics and company goals. In essence, you are fostering relationships, mentoring a team, and managing costs within the department.

Responsibilities include:

  • Fostering collaboration among the operations and sales teams
  • Managing team
  • Proactively assess resource demands and optimize within the team to minimize operational costs
  • Recommend and develope improved processes and systems to effectively improve the client experience and/or efficacy and ease of data capture
  • Continuously develop team members to expand their skills
  • Work in conjunction with the sales team to establish a common understanding of client's business objectives, mitigate performance risk, capture opportunities, and maintain accurate forecasts
  • Responsible for leading efforts to prepare and roll out client initiatives as required


    • Must have Bachelor's degree in Business or related field
    • Minimum 10 years' Client Services experience
    • And/or equivalent combination of education and experience
    • Strong management and computer skills