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Director of Store Systems in Carlsbad, CA at Vaco

Date Posted: 8/8/2018

Job Snapshot

Job Description

Director of Store Systems


Job Purpose Summary

Responsible and accountable for managing all technology systems used by the restaurants. This includes the Point of Sale, Kitchen Management System, Back of House System, CCTV system, along with other systems and all related hardware. The Restaurant Systems Director will lead a Team that includes restaurant systems administrators and the Tech Support Team. This position requires close coordination with a number of Restaurant Support Center departments to address issues with these systems and provide solutions for future needs. The Restaurant Systems Manager will also work with outside vendors to ensure that Rubio's current and future requirements are being addressed and that Rubio's is aware of upcoming changes and known issues with vendor products that may impact restaurant options. Leads by example and is accountable for the C.O.R.E. 10.

Essential Job Duties

  • Gathers business requirements for restaurant systems solutions.
  • Communicates the capabilities and limits of restaurant systems.
  • Oversees test plans and testing efforts for new versions of restaurant systems.
  • Works with cross-functional groups to define requests for changes to restaurant systems software and configuration.
  • Participates in the planning and implementation of Rubio's special promotions, referred to internally as Celebrations.
  • Oversees configuration changes for in-restaurant software and hardware.
  • Manages the Tech Support team and the restaurant system administrators, ensuring proper procedures are being followed and that Service Level Agreements are met.
  • Works with Internal Audit to ensure that all systems and actions taken are in compliance with relevant regulatory requirements and Rubio's policies.
  • Works with other members of the IT Department to ensure that security and business process procedures are maintained.
  • Proactively follows up with other team members and management to communicate issues and status updates.
  • Tracks and documents all approved changes and provides updates as needed to management.
  • Ability to prioritize tasks to address critical issues in order to meet company goals.
  • Defines and implements new processes and procedures to enhance quality service.

Job Qualifications

Education: Bachelor's degree related to computer science or an equivalent combination of education and experience.

Experience:

- Minimum of three years of experience with software and hardware configuration.

- Minimum of two years of experience with POS/KMS and restaurant management systems required.

- Minimum of three years of restaurant technology experience and a minimum of two years of management experience is required.

Knowledge: Must have significant proficiency with computer software and hardware - Windows, POS, KMS, Active Directory, and Network Troubleshooting.

Language Skills: Excellent communication skills, particularly communicating via the phone and email.

Other Skills: Strong leadership and strategic vision skills. Excellent computer software knowledge including Office 365, project management and learning management systems (LMS). Excellent technical and management skills, and a clear understanding of both IT and Operations process controls.

Abilities: Ability to work in a team environment, promoting cross-functional collaboration in order to support Field Operations. Ability to maintain a high level of patience with others, including with those who may not be technically proficient. Ability to work closely with co-workers and Team Members for long periods of time. Ability to handle multiple priorities. Must be organized, efficient and able to prioritize tasks as needed.

Reporting Relationships

Reports to the Vice President, Information Technology

Major Business/Professional Contacts

Frequent contact with various levels of Restaurant Support Center and Field Operations management, as well as with outside vendors, concerning technical issues, questions, reports, information, and assistance.