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Director, Vendor Management (Collections, Fraud & Service) in Atlanta, GA at Vaco

Date Posted: 2/12/2021

Job Snapshot

Job Description

Updated 2-12-21 (exclusive to Vaco and not posted by our client). This role is at least 3 months and could extend longer. This role will be remote. Changed name to Director of Vendor Management.

Vaco is helping a great client of ours find a Collections Manager with experience managing a large collections, customer service and fraud team. Experience in the banking / financial services industry is paramount. And note this is really a Director of Vendor Management role - all 3 areas above are outsourced so the role will really entail overseeing the quality and effectiveness of outsourced vendors in the areas of collections, fraud and customer service.


  • Oversee collections and recovery processes:
    • Review accounts.
    • Handle escalations as they occur.
    • Analyze and prepare collection reports.
    • Manage and provide feedback to supervisors and collectors.
  • Direct backend processes associated with bankruptcies, fraud, and death of customers.
  • Direct the monthly recovery process with the outside agencies to which our client outsources or sells debt:

    • Provide documentation such as loan documentation and transaction history.
    • Ensuring the agencies abide by client and industry guidelines and are effective in collections efforts.

  • Manage process for credit cycles and accounts in need of legal intervention:
    • Oversee the process for accounts entering litigation or arbitration.
    • Oversee interactions with the outside attorney and the client legal analyst.
    • Present credit cycle reports to management.

    Coach supervisors on effective management practices through one on one meetings.