DMS Product Manager in Tampa, FL at Vaco

Date Posted: 11/5/2020

Job Snapshot

  • Employee Type:
  • Location:
    Tampa, FL
  • Job Type:
  • Experience:
    At least 5 year(s)
  • Date Posted:
  • Job ID:

Job Description

Document Management System (DMS) Product Manager

Firm Summary

This is an elite global law firm serving leading companies, financial institutions and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be.

With lawyers operating from more than 40 locations, working in virtually every country of the world, we have invested heavily in building a high-quality full-service practice competing at the top of the market. We are distinguished by our on-the-ground presence in the world's key financial markets and our strengths in handling complex cross-border work.

It's not just about our global network of offices; it's the global interconnectedness of the Firm that our people, and our clients, value most. We work well together across geographic and practice boundaries. It's one of the reasons we attract and retain cross-border work. And why we attract a diverse group of people.

Our lawyers are globally minded, enterprising, collaborative and committed to excellence. Diversity is a core value of our Firm and it has been recognized with numerous awards and top rankings around the world. Our people represent 90 nationalities and speak 80 languages.

Position Summary

The DMS product manager is responsible for the strategy, administration and management of Firm's global document management system, with the goal of supporting and accelerating the practice and business of law at the Firm.

This position manages the implementation, operation and ongoing evolution of the DMS. In collaboration with other thought-leaders, this position identifies opportunities to improve and expand the DMS capabilities, evaluates competing platforms, and is responsible for establishing and driving the strategic roadmap for adoption of the product.

The position prefers prior law firm experience in implementing products of this kind as well as significant expertise in change management methodologies, vendor relations, personnel management in both a direct and matrixed reporting structure.s

Our Techology Team

Our team comprises of three functions: Business Services - who maintain, develop and support our enterprise systems, Operations - who design, build and support our communications and data centre operations, and Support Services - who provide desktop, meeting and training support in the Firm's offices. Together we support our lawyers with leading edge technology and systems to deliver elite legal and best-in-class client service.

Globally-minded and diverse, our team covers a range of technical disciplines and business skill sets. This encompasses from business analysts, data architects, application developers and engineering staff covering range of technologies that include virtualisation, cloud, networking, storage, collaboration services and security. We deploy the latest technology and hardware within our state of the art offices. Our technical support staff support and train our people on the latest hardware and operating systems, remote working capability and mobile devices. Our Shared Services centres provide Service Desk and Operation Centres that providing support and monitoring of Firm systems 24 x 7.

Working closely with our business services colleagues in support of the Firm's Finance, HR, Marketing and KM Information Technology systems Drawing, Global Technology Services is at the heart of the Firm's global operations.

Duties and Accountabilities1

  • Set the product strategy and direction for the Firm
  • Assume ownership of the product to plan, implement and manage.
  • Represent the value-add of the product to Firm leadership.
  • Manage vendor relationships and keep abreast of new industry trends in the relevant areas to address current needs, as well as to anticipate future growth and opportunities.
  • Proactively with product consumers to determine how well the product is meeting their needs and collaborate with product community and thought-leaders, in an effort to identify and prioritize opportunities to enhance and expand the offering
  • Ensure the product is properly maintained, monitored and administered and that consumers of the product receive adequate training and support. Additionally, facilitate all required actions for meeting product satisfaction targets.
  • Ensure the product continues to evolve and develop through appropriate release cycles.
  • Ensure timely delivery of features and functionality supportive the Firm's strategic business goals.
  • Maintain compliance with all applicable security, data privacy regulations and policies
  • Engage with legal and non-legal members of the Firm to promote use of the product through targeted discussions, business analysis, communications, presentations, and training.
  • Proactive communication of product use with various technical and non-technical audiences.

  • Five years of related product management or product support services
  • Minimum of five years managing within a large law or professional services firm
  • Bachelor's degree in supporting area; Law degree optional but preferred
Location and Reporting

  • Tampa Global Operations Center
  • Reporting to Director of Knowledge Systems

The Firm may modify and amend this job description at any time at its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment.

1The above is a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.