Documentation Rep in Clearwater, FL at Vaco

Date Posted: 11/20/2019

Job Snapshot

Job Description

We are seeking a Documentation Rep for a DME company in the Pinellas County area. This position ensures all necessary medical documents and patient accounts are consistent and complete. This role is specifically responsible for obtaining and maintaining PWO documents for new and existing patients.

Essential Duties:
  • Obtains, reviews, and maintains medical records and logs ABNs and PWOs into patient account
  • Ensures all medical documents, patient accounts, and files are updated
  • Validates PWOs match supplied orders including quantity, products, items, doctor information, etc.
  • Handle inbound and outbound calls to physician's offices and patients. Transfer patient calls to the appropriate department
  • Collect documents for PWO hold accoundsto allow shipment of future orders
  • Audit configuration of supplies
  • Escalates recurring problem accounts or physician groups to management appropriately and in a timely manner
  • Maintain advanced knowledge of products to answer patient questions accurately
  • Maintain a high degree of confidentiality
  • Follow all Medicare, Medicaid, HIPAA, and Private Insurance regulations
Performance Responsibilities:
  • Exercise appropriate cost control measures
  • Maintain open lines of communication
  • Maintain positive internal and external customer service relationships
  • Demonstrate team behavior and promote a team-oriented environment
  • Actively participated in a Continous Quality Improvement
Position Requirements and Competiencies:
  • High School Diploma with one year of Medical documentation experience as well
  • One to two years of customer service experience
  • Ability to read and interpret documents
  • Ability to deal with internal and external customers courteously and in a fast paced manner
  • Proficient in Microsoft Office Suite
  • Ability to speak to patients effectively and health care providers
  • Critical thinking and problem solving skills
  • Strong attention to detail, multi-tasking, communication, and organization skills
  • May require some evening and weekend availibility for overtime