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Dynamics CRM Analyst (Remote)-Direct Hire - $115k in Tampa, FL at Vaco

Date Posted: 4/12/2019

Job Snapshot

Job Description

Vaco Tampa is hiring!
This is a direct hire role and all work can be done remotely.

In this role you will…
  • Step-in and facilitate the marketing and sales process, talk about the value proposition, explore the requirements and bring the teams along in the CRM world.
  • Prioritize the demands coming from different departments and businesses and specify what needs to be achieve with the integrations.
  • Gather requirements from business units.
  • Conform to best practices for the application.
  • Drive the implementation of Customer Service features, including the Customer Service portal and others to come.
  • Create and present trainings, teach departments to use the tool, and act as a coach with different internal teams of users spread across North America and Europe.
  • Handle the configurations, the system administration and make sure the proper security is in place within the application.
  • Support all 4 different business units using CRM for Sales and additional units to come.
  • Insure focus on best practices, quality data modeling and planning;
  • .Serve as the subject matter expert and leader with respect to Dynamics 365 Customer Engagement, Marketing Automation, Customer Service and Field Service solutions for configuration, customization and usage, maximizing end user adoption;
  • Attend annual conferences to continue to develop best practices and learn about newest technologies.

Qualifications:
  • Bachelor's degree preferred, or equivalent years of relevant experience.
  • 3 to 5 years of experience implementing similar scale projects (500 + across Americas and Europe) with D365 or similar CRM.
  • Experience with database modeling and project management.
  • Knowledge and experience in the Microsoft Office / Office 365 suite, Microsoft Project, Visio, SharePoint, OneDrive, Stream, Teams and other process mapping and design tools.
  • Strong communication and problem solving skills.