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eCommerce Customer Service Manager in Scripps Ranch at Vaco

Date Posted: 3/20/2018

Job Snapshot

Job Description

At Vaco,we help you get the advantage over your competition! We match Accounting, Financial, IT and Administrative professionals with career growth opportunities; our recruiters have direct access to HR departments and hiring managers. We have an excellent opportunity for a Customer Service Manager to support the Sales and Marketing efforts of a growing company.

Apply with Vaco, and we will be your personal advocate! We will promote your strengths and help prepare you for your interview, supplying you with key information about our client. We will provide you with access to market trends, compensation expectations, company culture and growth opportunities that are perfect for you! Find your best fit through Vaco today!

Responsibilities:

  • Recording and tracking all customer correspondence, requests and inquires
  • Managing customer service representatives and providing guidence and mentorship
  • Printing and processing online customer purchase orders with attention to detail
  • Placing all E-Commerce promotional orders
  • Keeping detailed records of sales, inventory, shippning records, etc.
  • Training and shceduling for customer service representatives
Requirements:
  • 3 years of customer service supervisory experince
  • Proficient with MS Office Suite
  • ZenDesk preferred
  • eCommerce and/or fullfilment experince preferred