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Employer Implementation Analyst in Waltham, MA at Vaco

Date Posted: 10/11/2018

Job Snapshot

Job Description

Our Client is a fast growing innovator in the healthcare consumer empowerment market. Our Our Client is the leading provider of tax advantaged benefit administrative systems and related payment solutions used by financial institutions, health plans and third party administrators to help employers, employees and consumers better utilize their healthcare dollars, whose key to delivering the best product, excellent service and dramatic growth is inviting outstanding people to join our amazing team of engaged, compassionate, and motivated professionals.

The Employer Implementation Analyst works to bring on board new business in a matter that ensures excellent service delivery, drives maximum account growth, establishes our customer as an industry leader and does so with precision, effectively and efficiently. The Employer Implementation Analyst works with small employers and in some cases mid-market employer groups. The Employer Implementation Analyst's focus is ensuring employers all information is accurately and timely input.

MAJOR RESPONSIBILITIES:
*Identifying gaps in existing processes and working with leadership to build out processes, make recommendations and execute process improvement.
*Gathers and documents desired output from employer and their representatives. Configures employer and settings selected in required platforms.
*Develops and continuously iterating best practices, provides suggestions and documentation for collateral and feedback.
*Educates employer contacts on services and products being administered.
*Captures all employer information and inputs into systems with a high degree of accuracy.

KNOWLEDGE AND SKILLS:
*Highly organized and process-oriented.
*Excellent at managing client relationships, resolving problems and upselling
*Excellent Oral and Written Communication Skills. Excellent presentation skills
*Can adapt to new information and change approach to achieve objectives as needed. Is able to drive consensus amongst clients and peers across functional areas.
*Ability to work collaboratively as part of a team, yet also work independently on complex implementations. Ability multi-task and thrive in a fast paced, high pressure environment
*Passionate about quality and continuous improvement, with an emphasis on creating solutions.
*Experience with six sigma is a plus.
*Proficient in Microsoft Excel, Outlook, Project, Word, Visio and PowerPoint

EDUCATION AND EXPERIENCE:
*Bachelor's Degree or experience otherwise equivalent to a bachelor's degree.
*Experience working with employer groups is preferred
*Experience in health insurance or consumer directed products such as HRAs, HSAs, FSAs, etc. whether at an agency, TPA, health plan or financial intuition is preferred