Encompass Administrator in Irvine, CA at Vaco

Date Posted: 10/8/2019

Job Snapshot

Job Description

Experience Requirements

  • 5-7 years of related work experience; mortgage banking or real estate experience preferred
  • 5 or more years of technical software support experience with demonstrated ability for overseeing systems, teams and projects
  • Proven ability to combine technical capability with customer service mindset to drive customer satisfaction
  • Technical experience with enterprise software platforms required. Direct experience with Encompass, Empower, MS Dynamics, Optimal Blue preferred.
  • Up-to-date on key Encompass trends and methodologies.
  • Experience working with support tracking systems (Zendesk, JIRA, Freshservice, etc)
  • Experience working within an agile software development environment.
  • Demonstrated analytical and problem-solving skills, attention to detail
  • Ability to thrive in a fast - paced, fluid and collaborative environment.
  • Excellent written and verbal communication skills; able to communicate effectively with non-technical business leaders and teams when necessary
  • Comfortable under high-stress and exhibits poise and focus
  • Effective prioritization and project management skills
  • Capable of guiding and inspiring your team and your colleagues to drive the best possible practices.

Education And Certification Requirements

  • Bachelor's degree in Computer Science, Mathematics, Engineering or related fields
  • Encompass Administrator Certification preferred