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Entry Level IT Support Needed ASAP! Irvine, CA in Irvine, CA at Vaco

Date Posted: 8/28/2018

Job Snapshot

Job Description

IT Support role is to support the streamlined operation of the company's IT Support (75%) and Facility services (25%). This individual will identify, recommend, implement and support technology solutions to identify and support customer service trends and procedures for problem prevention, IT support knowledge base, problem tracking and to monitor and enhance productivity. Duties include but are not limited to:

Serve as the first point of contact for all IT support issues, requests, and questions

Complete computer hardware and software support

Configure, test, and install end-user technologies (e.g. desktop and laptop computers, phones, Smartphones, desktop software and printers)

Improve customer service quality and responsiveness by studying and evaluating processes, review service metrics to recommend appropriate changes

Ensure consistently high levels of customer satisfaction at all levels within the company

Establish and build relationships, trust, and credibility at all levels of the organization

Participate in various technology implementation projects

Lead staff equipment moves/relocations (IT and furniture)

Shared/alternate liaison with building vendors related to operational/facility activities


POSITION REQUIREMENTS

Bachelor's degree in Computer Science, Engineering, Technology Management, or related discipline strongly preferred; equivalent experience is acceptable

Analytical, problem solving, and end-user support within an Information Technology organization

A genuine passion to deliver a high-level of customer service and quality is required

Knowledge of modern end-user computing technologies including desktop/laptop computers, e.g. Microsoft Windows 7/8/10, Microsoft Office, Microsoft Windows Server / Active Directory, Smartphones (Apple, Android, Windows phone), Avaya phones and voicemail



Please submit your resume if you're interested!