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Field Service Level II Engineer - New York & San Diego in New York, NY at Vaco

Date Posted: 6/5/2018

Job Snapshot

Job Description

This role is in the Cyber Security Industry for a Managed Service Provider. Candidates are required to have this type of experience.

The Field Service Technician is responsible for the day-to-day operational support of the end user community through the installation, configuration, upgrade and maintenance of workstation, server, and peripheral equipment. This includes the resolution of problems reported by the Customer Support Center and the implementation of new functionality. Documentation and adherence to policies, procedures and standards of the organization is an important part of this position. The Field Services Technician is responsible for delivering high quality, cost effective solutions to all levels of users. This includes support for both the technology and processes.
The Field Service Technician is tasked with delivering the highest levels of customer service while maintaining an efficient and profitable operation. This position is focused on delivering services outside the data center, including but not limited to; installation of equipment, servicing systems, applications and connectivity.
Specific Duties and Responsibilities:
* Provide effective Customer Service by being courteous, polite and friendly toward others at all times. Acknowledge customers immediately in order to determine need and help the customer resolve issue or request.
* Take ownership of technical issues, and act as a liaison with our Customer Care Group to resolve more advanced and complex issues and bugs.
* Supports and maintains user account information including rights, security and systems groups.
* Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
* Documents, maintains, upgrades or replaces hardware and software systems
Windows Technical Requirements:
* Strong Knowledge of Server 2008/2012
* Working experience with Exchange 2007/2010/2013
* Strong knowledge of Active Directory/Group Policy/RAID
* Strong knowledge of MS Suite/Office 365
* Working experience with VMware vSphere 5.1 and higher/HyperV
Networking Technical requirements:
* Experience with Sonicwall devices, Cisco router & switches (Command Line, not just ASDM)
* LAN/WAN/VLAN/VPN/Layer 2/
* Working Experience with VoIP Technologies
* DNS/DHCP
* Wireless Access Points
Eligibility Requirements:
* Ability and willingness to travel 30 to 70% of the time for technical support and training purposes
* Commute to Tarrytown must be max 30 minutes and max 60 minutes to Grand Central Terminal
* Must have access to a car and valid insurance
* Excellent verbal and writing communication skills No vacations within the first 6 months of employment
* Willing to work in NYC when required
* Ability and willingness to work on-call hours including weekend, night, and/or holiday work
* Managed Services experience is a must - 4 to 6 years
* MCSA/CCNA certifications preferred
* Experience with RMM/PSA software such as ConnectWise/Kaseya/Solarwinds
* Ability and willingness to lift up to 50 lbs
* Experience working in a mission-critical, on-call environment is desirable