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Field Service Technician in Memphis at Vaco

Date Posted: 4/25/2018

Job Snapshot

Job Description

A Memphis-based client is seeking a Field Service Technician to join their team. The techinican will provide technical support to customers via phone, site visits and written communications.

Primary Responsibilities:

  • Locate and determine causes of trouble in brakes and motors; perform component repair, system maintenance and diagnostics
  • Manage, track and analyze all service activities and maintain the field service database
  • Methodically identify and resolve field issues or customer requests related to machines, drives and controllers, with the primary focus on the machines
  • Work alongside the field support team, prioritize workload and efficiently deploy resources
  • Coordinate with vendors and controller and drive technical support to efficiently resolve customers' problems
  • Build a rapport with customers and their field staff

Job Requirements

  • Related experience as a mechanic or service technician preferred
  • Must have associate degree, bachelor degree or technical certification in a mechanical program
  • Great interpersonal skills - Displays honesty, ethics and integrity at all times
  • Excellent customer service and communication skills including a positive attitude
  • Strong problem-solving ability and analytical skills
  • Proficient computer skills with Microsoft Office and Windows OS including Outlook, Excel, Word, PowerPoint, Access, popular web browsers and search engines, and Windows Explorer
  • Must have prompt and regular attendance, a sense of urgency, self-motivation and discipline, the ability to developa rapport, and be a team player
  • Willingness and ability to travel both domestically and internationally up to 50% of the time
  • Minimum of 40 hours per week
  • Must maintain a valid passport