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Field Service Technician in Memphis, TN at Vaco

Date Posted: 11/1/2018

Job Snapshot

Job Description

Our client is currently seeking an experienced service technician to join their Field Engineering team. The Field Service Technician will provide technical support to customers via phone, site visits and written communications.

Primary Responsibilities:

  • Locate and determine causes of trouble in brakes and motors; perform component repair, system maintenance and diagnostics
  • Manage, track and analyze all service activities and maintain the field service database
  • Methodically identify and resolve field issues or customer requests related to machines, drives and controllers, with the primary focus on the machines. Perform component level root cause analysis and facilitate product improvement with design and factory organizations
  • Work alongside the field support team, prioritize workload and efficiently deploy resources
  • Coordinate with vendors and controller and drive technical support to efficiently resolve customers' problems
  • Adhere to the budget of Field Engineering
  • Build a rapport with customers and their field staff
  • Perform all other duties as assigned

Job Requirements

  • 5+ Years related experience as a mechanic or service technician with strong mechanical aptitude
  • Must be familiar with motors, drives and controllers thus capable of and experienced in trouble shooting through noise, vibration and other quality issues related to machine performance
  • Bachelor degree in Mechanical Engineering or Electrical Engineering preferred
  • Great interpersonal skills - Displays honesty, ethics and integrity at all times
  • Excellent customer service and communication skills including a positive attitude
  • Strong problem-solving ability and analytical skills
  • Proficient computer skills with Microsoft Office and Windows OS including Outlook, Excel, Word, PowerPoint, Access, popular web browsers and search engines, and Windows Explorer
  • Must have prompt and regular attendance, a sense of urgency, self-motivation and discipline, the ability to develop a rapport, and be a team player
  • Willingness and ability to travel both domestically and internationally up to 50% of the time
  • Minimum of 40 hours per week
  • Must maintain a valid passport

Ref# 117818