Field Services Engineer | 210284 in Addison, TX at Vaco

Date Posted: 9/9/2020

Job Snapshot

Job Description

Field Services Engineer | 210284


Location: Addison, TX (home office) | Primarily North Dallas Client-Base

Position Type: Direct-Hire

Hourly / Salary: BOE

Background Check: MUST be able to pass a criminal history background check.


Vaco Technology is currently seeking a Field Services Engineer for a Direct-Hire opportunity located in Addison, TX with local travel to North Dallas Client-Sites. The Field Services Engineer will have and maintain a personal connection to the clients they support and to the internal team. The Field Services Engineer will handle inbound client calls and support tickets, proactively handle those issues to the best of your ability and on your own, as much as possible. The Field Services Engineer should also know to escalate issues if unable to find a solution in a timely fashion. What makes this position exciting for the Field Services Engineer is the interaction with clients may change from day-to-day, including on the phone, emailing clients, and/or in the field on a regular basis. For this reason, the Field Services Engineer must possess high-levels of customer satisfaction and face-to-face customer interaction skills with an exceptional personable demeanor. The Field Services Engineer must be presentable and professional at all times.


  • Desktops - Windows / MacOS / MS Office / Antivirus, etc.
  • Office365 Migrations / Management
  • Windows OS Server 2012 / 2012R2 / 20008TR2 - Install / Configure / Deploy / Maintain / Support
  • Active Directory 2008 / 2012 | Group Policies - Install / Configure / Deploy / Maintain / Support
  • Exchange 2013 / 2010 / 2007 - Install / Configure / Deploy / Maintain / Support
  • ConnectWise / Mimecast / Continuum (basic understanding and/or experience with similar tools)
  • Remote Connectivity - Terminal Services / VPN / Team View, etc.
  • DNS Servers - Management / Troubleshoot / Configuration / Support
  • LAN / WAN Networks / Routing - Support / Troubleshooting / Configuration / Maintenance, etc.
  • UTM (Unified Threat Management) Devices - Cisco / SonicWall / WatchGuard, etc.
  • Networking Gear - Switches / Routers / Firewalls, etc.
  • Cloud Infrastructure Services - Azure (strongly preferred)
  • Mobile Device Support - iPhone / Android / Blackberry, etc.

PREFERRED (not required)

  • Cisco Switches / Routers - Support / Configuration / Maintenance, etc.

Job Requirements

Field Engineer, Windows, Network, AD, LAN, WAN, Cloud, Azure, AWS, Office 365, Cisco